Help and Delivery Information

Have a question about an existing order?

For help or to order by phone, call (567) 267-7600 (Mon-Fri, 8:00 a.m. - 5:00 pm Pacific Time).

Delivery Information

All gifts are delivered by our team to the patient room or to the appropriate custodian at the hospital. Depending on the facilities privacy and security policy, this may be the front desk, the flower room, the volunteer office, the hospital gift shop or another designated custodian. Orders are then delivered by the hospitals staff to the patient's bedside.

Covid-19 Delivery Information

For information regarding how Covid-19 may affect an order and tips for avoiding delivery delays, please read our Covid-19 Policy.

Reroute Policy

If a patient is discharged from the hospital before the gift is delivered, we can reroute a fresh arrangement to the discharged patient's residence or other address. Contact us to update the delivery address for your order.

Please note that "free delivery" items are not available to be rerouted. These items are for delivery within the hospital only and can not be sent to a different location.

Holiday Delivery Policy

Many locations are closed for major floral holidays including New Year's Eve and Day, Valentine's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Day. Delivery will be made on the next business day.

Cancellation Policy

Before canceling your order, please let us know if we may re-route to another address free of charge. Due to the perishable nature of flowers, food and balloons, a $5.00 cancellation fee will be applied to all orders that have been prepared for delivery. When an order is en route or delivery has been attempted at the location provided in your order, a 20% restocking fee will be applied to all cancelled orders.